Services · Manage & Measure

One platform. One login. One revenue truth.

Unified CRM. Reputation engine. Listings sync. Business App dashboard. Frostbite-branded. Same login as your AI Workforce, your campaigns, and your analytics. No patchwork tools, no vendor sprawl.

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CRM & Pipeline

Every lead. Every conversation. One inbox.

AI Receptionist captures, CRM organizes, your team closes. Multi-pipeline (sales, service, retention) with custom stages, AI-suggested next actions, drag-and-drop opportunity boards, and revenue forecasting baked in.

Multi-pipeline
AI next-best-action
Kanban + list views
Forecast attached

CRM pipeline showing kanban-style Opportunities across Prospect, Qualifications, Demo, Solution Discovery stages with revenue totals

CRM AI — deep dive

Three CRM features your team uses daily.

The pipeline, the lead-capture, and the forecasting reports. What your sales ops manager opens with their morning coffee.

Lead capture

Custom forms feed straight into pipeline.

Configure any number of lead-capture forms across your site — each can route to a different pipeline, assignee, or stage based on the answers visitors give. No more manual lead routing. No more leads lost in shared inboxes.

Custom field per form
Auto-route by source
Webhook-friendly
Mobile-optimized

Pipeline

AI flags opportunities before they slip.

Kanban pipeline with deal cards, drag-and-drop stage moves, and AI that watches time-in-stage + activity gaps. When a deal is at risk, you get a flag — and a suggested next action.

Multi-pipeline setup
AI risk scoring
Drag-and-drop kanban
Custom stages

Sales insights dashboard with revenue trends and forecasts

Forecasting

Forecast + revenue, by source.

Weekly + monthly forecast with attribution back to source. See which campaigns are paying, which channels are leaking, and which reps need coaching. Every metric ties back to revenue, not vanity numbers.

Source attribution
Revenue forecasting
Per-rep insights
Cohort tracking

Reputation manager with review request templates, NPS survey builder, and Top Review Sites scorecard

Reputation Engine

Reviews on autopilot. 4.8 stars on purpose.

Automated review requests via SMS or email after every job. NPS surveys that segment promoters from detractors. AI-drafted responses to every new review. Live monitoring across Google, Facebook, Yelp, Nextdoor, BBB, and 30+ vertical sites.

Auto review prompts
NPS scoring
AI response drafts
30+ site monitoring

Reputation AI — deep dive

Reviews on autopilot.

Three views from the Reputation Specialist: chat-based intelligence, NPS integrations, and workflow automation.

Reputation Specialist analyzing review themes via chat

AI intelligence

Ask the Reputation Specialist anything.

Conversational interface backed by your review history. Ask ‘What are customers most frustrated about this quarter?’ or ‘Which locations are losing on response time?’ and get cited answers in seconds.

Theme analysis
Sentiment shift
Per-location insights
Citation-backed answers

NPS surveys

NPS tied to your CRM + email triggers.

Surveys go out after the right events — job completed, invoice paid, follow-up overdue. Promoters get a follow-up review prompt. Detractors get routed to your ops manager. No customer is missed.

Trigger by CRM stage
Email + SMS delivery
Auto-route promoters
Detractor recovery

Workflow integrations dashboard across review sources

Workflows

Auto-celebrate, auto-route, auto-escalate.

5-star reviews trigger a social post + a thank-you reply. 1-star reviews escalate to your ops manager via Slack within 60 seconds. The workflow engine routes the human moments — your team only handles edge cases.

Slack escalations
Social auto-post
Auto-reply templates
Edge-case routing

Listings & Local Rank

Accurate listings. 70+ directories. One push.

One source of truth synced to Google Business Profile, Apple Maps, Bing, Facebook, Yelp, Foursquare, Nextdoor, and 60+ vertical directories. Geo-grid rank tracking shows your map-pack position at street-level resolution, so you can see exactly where you’re winning and where you’re invisible.

70+ directories
Geo-grid tracking
Duplicate suppression
Accuracy score

Listings dashboard with sync progress and a geographic local-pack rank heatmap

Business App Dashboard

One screen. Every channel that matters.

The client portal where everything ties together. Review rating + trend. Geographic search rank map. Active AI Employees + their last 24-hour activity. Open opportunities. Listings accuracy. Reputation alerts. All Frostbite-branded, all updating in real-time, all tied back to revenue.

Frostbite-branded
Daily refresh
Revenue-attribution
Mobile + desktop

Listings Sync — deep dive

Listings sync at a glance.

The sync status dashboard and the heat map your team checks every Monday morning.

Sync dashboard

Sync status across every directory.

70+ directories synced + monitored daily for NAP drift. The dashboard shows you at-a-glance accuracy per location — green for clean, yellow for drift, red for needs-intervention. No surprises.

70+ directories
Daily NAP audit
Per-location score
Drift alerts

Geographic heatmap of listings across cities

Coverage heat map

Your listings as a heat map.

See where you exist, where you’re missing, and where coverage is thin. Click any city to drill into per-directory status. The fastest way to spot a geo-coverage gap before it costs you the map pack.

Drill-down by city
Per-state rollup
Gap detection
Export to CSV

Citation Builder

Get listed on every directory that moves the needle.

Citation Builder targets the high-DR directories Google actually uses to validate a local business — your industry-specific sites, Chamber of Commerce, BBB, regional review hubs — not just the obvious ten. Every new citation strengthens your local-pack signal.

Industry-specific directories
Manual placement, not auto-spammed
NAP consistency enforced
Progress report each month

Citation Builder Walkthrough

Click anywhere to play (3 min)

Common questions

What replacing your stack actually looks like.

Do we have to migrate our existing CRM?−

Recommended, not required. Our CRM is free with engagement and unifies your AI Workforce + reputation + listings + dashboard. But we can also two-way sync with HubSpot, Salesforce, or your existing tool if you prefer to stay there.

How long does setup take?+

Listings sync: 7-14 days for first full propagation. CRM + reputation + dashboard: live within the first week. The AI Workforce employees roll in week 2-3 as they get tuned on your data.

Who owns the data if we leave?+

You do. CRM contacts, listings ownership, GBP, reputation history — all yours. We export everything on offboarding. We don’t hold data hostage.

Does the dashboard work for multi-location?+

Yes — built for it. Roll-up views across the brand, drill-downs to each location, location-level scorecards for franchise/multi-unit operators. Role-based access controls so a GM only sees their store.

How many tools could you cancel?

Snapshot Report compares your current stack against what’s bundled in a Frostbite engagement. Most agencies discover they’re paying for 4-8 tools they don’t need.

Audit My Tech Stack Talk to a Strategist →

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